Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and bank wire transfers for orders over $5,000. All transactions are processed through secure, encrypted payment gateways.

Orders can be modified or cancelled within 2 hours of placement, as long as the item has not been shipped. Please contact our customer service team immediately at support@polarettainc.store or call +1 301 (244)-9476.

Yes, you will receive an order confirmation email immediately after placing your order. You will also receive a shipping notification with tracking information once your order has been dispatched.

Standard shipping takes 5-7 business days. Expedited shipping (2-3 business days) and next-day delivery are also available. International orders typically arrive within 5-10 business days depending on the destination.

Yes, all shipments are fully insured at no additional cost. Every package requires a signature upon delivery to ensure secure receipt of your jewelry.

Yes, we ship to over 50 countries worldwide. International orders may be subject to customs duties and taxes depending on your country's regulations. These fees are the responsibility of the recipient.

We offer a 30-day return policy on all standard items. Pieces must be in original, unworn condition with all packaging and certificates included. Custom and personalized orders are non-returnable. All returns include free return shipping.

Contact our customer service team via email at support@polarettainc.store or call +1 301 (244)-9476. We will provide you with a prepaid return shipping label and detailed instructions for sending your item back safely.

Refunds are processed within 5-7 business days of receiving your returned item. The funds will be credited to your original payment method. Depending on your bank, it may take an additional 2-5 business days for the refund to appear in your account.

Absolutely. All our gemstones and precious metals are ethically sourced and conflict-free. We work only with suppliers who adhere to the Kimberley Process and responsible mining practices. A certificate of authenticity accompanies every piece.

Yes, we specialize in bespoke custom jewelry. Our design team will work with you to bring your vision to life, from initial sketches to the finished piece. Custom orders typically take 4-6 weeks depending on complexity. Contact us to schedule a consultation.

Store each piece separately in a soft pouch, clean regularly with warm water and mild soap, avoid exposure to chemicals, and remove jewelry before swimming or exercising. We recommend an annual professional cleaning and inspection, which we provide complimentary.

Our lifetime warranty covers manufacturing defects, including loose stones, broken clasps, and structural issues. It does not cover damage from accidents, misuse, or normal wear and tear. Regular professional inspections are required to maintain warranty coverage.

We offer one complimentary resizing within the first year of purchase. After that, resizing fees start at $50 depending on the metal type and complexity. Custom and eternity bands may have limitations on resizing. Contact us for a specific quote.